RETURNS AND REFUND
If you are unsatisfied with your purchase or change your mind, you can return the item for a full refund within 14 days from receiving your order.
I. Return Policy
(a) Items must be returned undamaged and unused, with all tags attached and the original packaging included.
(b) Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
(c) When trying on footwear, please take care not to mark the soles or damage the shoe box.
(d) Beauty and cosmetic products must be returned unopened and unused, with the seals of any packaging still intact.
(e) Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged product packaging, where applicable.
(f) Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.
(g) Due to the nature of face masks, we will not be able to accept returns unless the item is damaged or faulty when delivered to you.
(h) Jewellery must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.

Delivery Costs for Returns
(a) For return requests caused by quality problems, the delivery costs shall be borne by BAPE. After informing our Customer Relations Department on the quality problems, you should contact the courier company to arrange the return of the products (in which case you shall settle the delivery costs first and we shall give you our electronic coupon in return), or you should pass the products to our appointed courier company (in which case we shall bear the delivery costs), within 7 days from your receipt date of the same. No return parcel marked “Freight on delivery” will be accepted. If we process a refund as a result of the product being defective, we may, at our sole discretion, reimburse you for the initial delivery cost by issuing you an electronic coupon for EUR€25.00.
(b) If an item is returned to us and it has been worn or is in an unsuitable condition we reserve the right not to give you a refund. If you want these returned to you, we may request that you cover the delivery cost.
(c) Please note custom duties and sales taxes are non-refundable.